Shipping policy
Welcome to vapebarau.com — your trusted provider for high-quality e-cigarettes in Australia.
1. Order Processing & Shipping Cycle
Processing Time:
1–2 business days (orders placed on weekends or Australian public holidays will be processed on the next business day).
Total Shipping Cycle:
3–10 business days (from order placement to final delivery, depending on your location within Australia).
2. Shipping Fees
We offer free shipping on orders of three (3) items or more within Australia.
For orders with fewer than three items, a shipping fee will be calculated and displayed at checkout.
All products listed on our website are eligible for this shipping policy.
3. Order Tracking
Once your order has been shipped, you will receive a Shipment Confirmation Email containing your tracking number.
Track via the carrier’s official website or the tracking link provided in our email.
Please note that tracking information may take 1–2 business days to update, which is normal.
4. Order Changes & Cancellations
Before shipment:
Please contact us within 24 hours of placing your order to request an address change or cancellation.
Email: info@vapebarau.com
After shipment:
Orders can no longer be modified or canceled once shipped.
5. Lost, Damaged, or Delayed Orders
Lost Orders:
If your order has not been delivered after 15 business days, please contact us. We will investigate with the carrier and arrange a reshipment or refund if applicable.
Damaged Orders:
If your order arrives damaged, please take clear photos of the packaging and products and contact us within 48 hours of delivery. We will arrange a replacement or refund accordingly.
Delivery Delays:
Due to logistics conditions or other force majeure events, shipments may occasionally experience delays beyond the estimated delivery timeframe. We appreciate your understanding in such circumstances.
6. Customer Service
For any shipping-related questions or assistance, please contact us at:
info@vapebarau.com
We typically respond within 1–2 business days.
Thank you for choosing vapebarau.com. We are committed to providing quality products, free shipping, and transparent delivery information for our Australian customers.